Of the total number of appointments, 1,728 had a wait time of 30 days or less (90.3%) and 185 appointments (9.7%) were scheduled more than 30 days out.
A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.
The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.
The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and who earn a higher income are placed in the lower priority groups.
| Facility Code | Location | Total Appointments Scheduled | Appointments Scheduled 30 Days or Less | Appointments Scheduled More than 30 Days |
|---|---|---|---|---|
| 631 | Leeds | 21,099 | 19,483 | 1,616 |
| 631BY | Springfield | 9,134 | 8,639 | 495 |
| 631GE | Worcester | 6,343 | 6,085 | 258 |
| 631QA | Plantation Street | 3,981 | 3,863 | 118 |
| 631QB | Lake Avenue | 3,317 | 3,053 | 264 |
| 631GC | Pittsfield | 1,913 | 1,728 | 185 |
| 631GD | Greenfield Town | 1,676 | 1,603 | 73 |
| 631GF | Fitchburg | 1,516 | 1,386 | 130 |
| 631MA | IDES Keller Army Community Hospital | 8 | 8 | 0 |
| 631PA | 631PA | 3 | 3 | 0 |
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